{
  "id": 20005354,
  "title": "Safaricom explains how SHA can deduct M-Pesa without your permission after customer complaint",
  "url": "https://urgent.news/2026/11/14/safaricom-explains-how-sha-can-deduct-m-pesa-without-your-permission",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T15:16:12.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-how-sha-can-deduct-m-pesa-without-your-permission-after-customer-complaint"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has explained how M-Pesa customers may end up making automatic contributions to the Social Health Authority (SHA) without initiating individual transactions, following a complaint by a customer who questioned deductions from his account. In a response shared on Facebook on Saturday, November 14, 2026, Safaricom said the deductions could occur when a customer activates […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}