{
  "id": 19959715,
  "title": "How to Get a Refund on Your Pakistan Railways Ticket",
  "url": "https://urgent.news/2026/11/14/how-to-get-a-refund-on-your-pakistan-railways-ticket",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-14T09:34:58.000Z",
  "source": {
    "name": "ProPakistani",
    "slug": "propakistani",
    "url": "https://propakistani.pk/2026/11/14/how-to-get-a-refund-on-your-pakistan-railways-ticket/"
  },
  "original_language": "en",
  "account": "Pakistan Railways has introduced a new digital refund system to assist passengers in claiming refunds for various operational issues during their journeys. The revised standard operating procedures (SOPs) now cover situations where passengers travel in a lower class than booked, experience air-conditioning failures, or face power plant breakdowns.\n\nTo be eligible for a refund, passengers must meet certain criteria. They will receive a refund for the fare difference if they travel in a lower class than the one they booked. Additionally, if the air-conditioning system fails or the power plant breaks down during the trip, they will be refunded the extra fare they paid.\n\nIn order to process these refunds, Pakistan Railways has implemented a Digital Guard Certificate system. When a passenger faces an operational issue, the conductor guard uses a Personal Digital Assistant (PDA) to issue a digital Guard Certificate, referred to as CM-109.\n\nCounter-ticket holders, who purchase tickets from booking counters, have seven days to claim their refunds. They need to submit three documents: the original ticket, the digital Guard Certificate, and a copy of their CNIC (National Identity Card). Passengers who opt for online ticket bookings will receive automatic refunds to their respective accounts, payment cards, or digital wallets.",
  "summary": "Pakistan Railways has launched a digital refund system and revised its standard operating procedures (SOPs) to help passengers claim refunds … Read More The post How to Get a Refund on Your Pakistan Railways Ticket appeared first on ProPakistani .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}