{
  "id": 19945954,
  "title": "Himachal woman buys used iPhone for Rs 29,000, gets Rs 59,000 payout ordered",
  "url": "https://urgent.news/2026/11/14/himachal-woman-buys-used-iphone-for-rs-29-000-gets-rs-59-000-payout",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-14T07:51:11.000Z",
  "source": {
    "name": "Times of India",
    "slug": "times-of-india",
    "url": "https://timesofindia.indiatimes.com/city/dehradun/himachal-woman-buys-second-hand-iphone-12-for-rs-29000-from-chandigarh-shop-handset-stops-working-within-4-days-despite-six-month-warranty-seller-takes-it-back-promising-repair-or-refund-but-fails-to-do-either-consumer-commission-orders-rs-59000-payout-with-interest/articleshow/135824079.cms"
  },
  "original_language": "en",
  "account": "In a recent ruling on November 2, 2026, a district consumer disputes redressal commission in Himachal Pradesh's Una ordered a Chandigarh-based mobile shop to refund Rs 29,000 to a woman who bought a used iPhone 12 that malfunctioned within four days. The commission also mandated the shop to pay 9% annual interest on the amount from the date of complaint until payment, along with Rs 20,000 for mental distress and Rs 10,000 for legal fees. The shop, Arohi Mobile Hub, failed to repair or refund the handset despite a six-month warranty. Mamta Kadyan, the consumer, purchased the phone for Rs 29,000 on October 27, 2023, from the shop's Sector 22B Chandigarh branch. Despite informing the shop about the issue and visiting their premises, the handset remained non-functional, and the shop refused to either provide a working phone or refund the payment on January 18, 2024. The commission's president and member ruled in favor of Kadyan, acknowledging the shop's deficiency in service and directing the payment within 30 days.",
  "summary": "A woman purchased a second-hand iPhone 12 from Arohi Mobile Hub for Rs 29,000, which stopped working soon after. Upon reporting the issue, the shop promised a repair or refund but failed to deliver. The consumer sought to resolve the issue through legal means after repeated unsuccessful attempts. The district consumer disputes redressal commission ruled in her favor and ordered a refund.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}