{
  "id": 19930262,
  "title": "Microsoft Outlook, Teams, Copilot recovering after global outage lasting over 24 hours",
  "url": "https://urgent.news/2026/11/14/microsoft-outlook-teams-copilot-recovering-after-global-outage",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-14T06:30:51.000Z",
  "source": {
    "name": "Jerusalem Post Tech & Start-Ups",
    "slug": "jerusalem-post-tech-start-ups",
    "url": "https://www.jpost.com/business-and-innovation/tech-and-start-ups/article-914847"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft has apologized for a global services outage that began on November 12, impacting Microsoft 365 products including Outlook. The disruption affected businesses, schools, hospitals, and government agencies in numerous countries, including the United States, Australia, and Japan. According to the South China Morning Post, the outage delayed corporate earnings reports and disrupted healthcare services.\n\nThe company stated that the incident was caused by an underlying infrastructural issue introduced during a network capacity upgrade rather than a cyberattack or AI activity. PC Gamer reports that Microsoft addressed the issue and has been restoring services gradually to ensure stability.\n\nMicrosoft reported a \"broad recovery\" for Outlook and other services. While services are stabilizing, the company noted that the gradual restoration process was necessary to validate stability at each stage due to the scale of demand.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "MarketWatch",
        "title": "Microsoft stock slumps on outage that includes the Copilot tool it has been heavily promoting",
        "url": "https://urgent.news/2026/11/13/microsoft-stock-slumps-on-outage-that-includes-the-copilot-tool-it",
        "published": "2026-11-13T12:14:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}