{
  "id": 19914975,
  "title": "Kenya Power issues emergency communication channels after Microsoft outage disrupts email services",
  "url": "https://urgent.news/2026/11/14/kenya-power-issues-emergency-communication-channels-after-microsoft",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T03:45:00.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/kenya-power-issues-emergency-communication-channels-after-microsoft-outage-disrupts-email-services"
  },
  "original_language": "en",
  "account": null,
  "summary": "Kenya Power has issued alternative communication channels for customers seeking assistance after a global Microsoft outage disrupted the utility company’s email services, temporarily affecting its ability to respond to queries submitted through email. In a customer alert shared on the night of Friday, November 13, 2026, the electricity distributor apologised for the disruption and urged […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}