{
  "id": 19900297,
  "title": "Microsoft says sorry as Outlook meltdown wreaks havoc across the world",
  "url": "https://urgent.news/2026/11/14/microsoft-says-sorry-as-outlook-meltdown-wreaks-havoc-across-the-world",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T01:17:53.000Z",
  "source": {
    "name": "Malay Mail",
    "slug": "malay-mail-malaymail",
    "url": "https://www.malaymail.com/news/tech-gadgets/2026/11/14/microsoft-says-sorry-as-outlook-meltdown-wreaks-havoc-across-the-world/243167"
  },
  "original_language": "en",
  "account": "Microsoft issued an apology on Friday after a global outage disrupted email services and other products, impacting businesses, health care, and schools worldwide. The company attributed the incident to a technical issue, not cyber or AI-related, and reported a \"broad recovery\" for Outlook email and other services. The outage affected 74 countries and territories, disrupting operations in the Americas, Europe, Asia, and Africa. Health care services in the UK, airlines in India, and visa processing in New Zealand were among the sectors affected. Microsoft stated that the issue arose from an earlier network capacity upgrade, and they have since addressed the underlying problem while restoring services to affected customers.",
  "summary": "WASHINGTON, Nov 14 — Microsoft on Friday apologised for a global outage that disrupted public services and busines...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}