{
  "id": 19895338,
  "title": "Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia",
  "url": "https://urgent.news/2026/11/14/microsoft-deeply-sorry-for-global-disruption-that-could-have-billion",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T00:52:48.000Z",
  "source": {
    "name": "The Guardian Australia",
    "slug": "the-guardian-australia",
    "url": "https://www.theguardian.com/australia-news/2026/nov/14/microsoft-deeply-sorry-for-global-disruption-that-could-have-billion-dollar-impact-on-australia"
  },
  "original_language": "en",
  "account": "Microsoft has apologized for a global outage that disrupted services for millions, potentially causing billions of dollars in losses for Australian businesses. The US software giant confirmed the issue was a technical problem, not a cyber-attack or AI-related issue, and stated that it had addressed the underlying cause. The outage affected various sectors, including healthcare, government, education, and retail, across multiple countries. Ashwin Pal, a partner at RSM Australia, warned that such disruptions could be detrimental to smaller businesses, while the Australian Computer Society called for a review of critical IT systems relying on a single provider.",
  "summary": "Experts say outage exposes ‘Australia’s reliance on foreign technology’ as software giant says services being restored Get our breaking news email , free app or daily news podcast The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned. The US software company has…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 5,
    "also_reported_by": [
      {
        "outlet": "The Korea Times",
        "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
        "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos",
        "published": "2026-11-13T18:27:03.000Z"
      },
      {
        "outlet": "Channel News Asia",
        "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
        "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos-19856654",
        "published": "2026-11-13T19:18:00.000Z"
      },
      {
        "outlet": "Straits Times Business",
        "title": "Microsoft ‘deeply sorry’ as outage triggers global chaos",
        "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos-19856360",
        "published": "2026-11-13T19:27:36.000Z"
      },
      {
        "outlet": "Forbes",
        "title": "Microsoft 365 Outage Continues: Tech Giant Has No Timeline For Recovery, Says It’s ‘Deeply Sorry’",
        "url": "https://urgent.news/2026/11/13/microsoft-365-outage-continues-tech-giant-has-no-timeline-for",
        "published": "2026-11-13T20:28:48.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}