{
  "id": 19864846,
  "title": "Microsoft 365 services slowly come back online after global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-365-services-slowly-come-back-online-after-global-outage",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-13T20:35:41.000Z",
  "source": {
    "name": "Computerworld",
    "slug": "computerworld",
    "url": "https://www.computerworld.com/article/4248590/m365-services-slowly-come-back-online-after-global-outage.html"
  },
  "original_language": "en",
  "account": "A global outage left Microsoft 365 services crippled for over 24 hours, severely impacting business operations worldwide. Microsoft announced on Friday that it is now restoring services to users, with broad recovery and stability reported by 6:00 p.m. UTC (1 p.m. ET) on Friday, Nov. 13. However, some Microsoft 365 services that interact with Exchange Online continue to experience degradation. The outage was caused by a technical issue introduced during a network capacity upgrade, not a cyberattack or AI malfunction. Services such as email, Copilot 365 Chat, and Microsoft Intune device enrollment have been notably affected. Microsoft warns of potential cyber threats exploiting the chaos, urging organizations to remain vigilant and verify any unexpected communications through established channels. A full post-incident report is expected soon.",
  "summary": "After a lengthy Microsoft 365 outage disrupted business around the globe, Microsoft is now restoring services to its customers. As of 6:00 p.m. UTC (1 p.m. ET) on Friday, Nov. 13, Microsoft said that it is seeing broad recovery and stability across its services, although it is still reporting service degradation in Microsoft 365 services that interact with Exchange Online. “Given the scale of…",
  "key_points": [
    "Microsoft 365 services restored by 6:00 p.m. UTC on Nov. 13",
    "Outage caused by technical issue during network capacity upgrade",
    "Services like email, Copilot Chat, and Intune device enrollment degraded"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Ars Technica",
        "title": "Microsoft blames failed server health checks—not hackers—for global outage",
        "url": "https://urgent.news/2026/11/13/microsoft-blames-failed-server-health-checks-not-hackers-for-global",
        "published": "2026-11-13T15:26:53.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}