{
  "id": 19856654,
  "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
  "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos-19856654",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T19:18:00.000Z",
  "source": {
    "name": "Channel News Asia",
    "slug": "channel-news-asia",
    "url": "https://www.channelnewsasia.com/world/microsoft-outage-recovery-deeply-sorry-outlook-teams-6550421"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft apologised for a global outage affecting 74 countries, reporting a \"broad recovery\" of its services and confirming that the disruption was caused by a \"technical issue not related to cyber or AI\" activity.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "The Korea Times",
        "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
        "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos",
        "published": "2026-11-13T18:27:03.000Z"
      },
      {
        "outlet": "Straits Times Business",
        "title": "Microsoft ‘deeply sorry’ as outage triggers global chaos",
        "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos-19856360",
        "published": "2026-11-13T19:27:36.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}