{
  "id": 19852951,
  "title": "Microsoft 'deeply sorry' for global outage, reports 'broad recovery' of services",
  "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-for-global-outage-reports-broad-recovery-of",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T19:34:44.000Z",
  "source": {
    "name": "ABC News AU",
    "slug": "abc-news-au",
    "url": "https://www.abc.net.au/news/2026-11-14/microsoft-says-sorry-for-global-outage-and-details-recovery/107385540"
  },
  "original_language": "en",
  "account": "Microsoft expressed deep regret over a global outage that disrupted services like Outlook and Teams, impacting healthcare, corporate reporting, and education. The company attributed the disruption to elevated load on its infrastructure following network capacity upgrades, ruling out malicious cyber or AI activity. Services were restored after broad recovery, but the outage affected 74 countries, causing significant issues for organizations and individuals worldwide.",
  "summary": "Microsoft rules out any malicious \"cyber or AI\" activity after a worldwide outage disrupted healthcare services, delayed corporate earnings reports and left schools struggling to communicate.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Mail and Guardian",
        "title": "Microsoft outage disrupts email and workplace services across South Africa",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-disrupts-email-and-workplace-services-across-south",
        "published": "2026-11-13T10:17:21.000Z"
      },
      {
        "outlet": "KahawaTungu",
        "title": "Kenya Power Email Services Disrupted by Global Microsoft Outage",
        "url": "https://urgent.news/2026/11/13/kenya-power-email-services-disrupted-by-global-microsoft-outage",
        "published": "2026-11-13T13:56:43.000Z"
      },
      {
        "outlet": "The Korea Times",
        "title": "Microsoft reports progress in reviving email and other services during global outage",
        "url": "https://urgent.news/2026/11/13/microsoft-reports-progress-in-reviving-email-and-other-services",
        "published": "2026-11-13T16:32:02.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}