{
  "id": 19851777,
  "title": "Microsoft outage: Does Microsoft owe you money? What to know.",
  "url": "https://urgent.news/2026/11/13/microsoft-outage-does-microsoft-owe-you-money-what-to-know",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-13T18:03:37.000Z",
  "source": {
    "name": "Mashable",
    "slug": "mashable",
    "url": "https://mashable.com/tech/microsoft-outage-owe-credit-money-bill"
  },
  "original_language": "en",
  "account": "Microsoft's recent software outage has left many businesses wondering if they are owed compensation for the downtime. The vast majority of businesses will not receive any money back, as Microsoft does not automatically provide refunds for these situations. However, there is a possibility of receiving a credit on the next bill if the outage meets specific criteria outlined in the service-level agreement (SLA).\n\nMicrosoft's SLA guarantees 99.9% uptime for each component of the Office 365 suite, including Outlook and Teams. If a business experiences downtime below this threshold, it may be eligible for a credit. The extent of the credit depends on the amount of downtime and the specific services affected. However, the calculation of credits is complex, and it may only be worth a small amount of money.\n\nBusinesses who directly purchased Microsoft software from the company can file a claim through the Office admin center, providing detailed information about the outage. If a business obtained the software through a Cloud Solution Provider (CSP) partner, they will need to work with that partner to submit a claim. Due to the complexity of the process, many businesses may find it not worth the effort, depending on the scale of the impact.",
  "summary": "Businesses that suffered from extended downtime due to the big Microsoft outage technically have a path to compensation.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}