{
  "id": 19850249,
  "title": "Microsoft apologises and explains what is causing Outlook, Teams outage",
  "url": "https://urgent.news/2026/11/13/microsoft-apologises-and-explains-what-is-causing-outlook-teams-outage",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-11-13T18:00:27.000Z",
  "source": {
    "name": "Times of India",
    "slug": "times-of-india",
    "url": "https://timesofindia.indiatimes.com/technology/tech-news/microsoft-apologises-and-explains-what-is-causing-outlook-teams-outage-says-not-related-to-cyber-or-ai/articleshow/135813059.cms"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft has apologised for the global Microsoft 365 outage that left millions unable to use Outlook, Teams and Copilot for nearly 24 hours. The company says the disruption was a technical issue \"not related to cyber or AI.\" It was caused by a flaw from an earlier network capacity upgrade that surfaced after a recent network change. Outlook and Teams are now recovering worldwide, and a full…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}