{
  "id": 19850015,
  "title": "Zoho CRM user licences: inactive users and where cost creeps in",
  "url": "https://urgent.news/2026/11/13/zoho-crm-user-licences-inactive-users-and-where-cost-creeps-in",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-13T19:10:50.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/skyfall7/zoho-crm-user-licences-inactive-users-and-where-cost-creeps-in-54kp"
  },
  "original_language": "en",
  "account": "Zoho CRM charges based on the total number of licences purchased, regardless of whether the users are active or not. To stop paying for inactive users, both the licence count in the subscription and the user must be removed. Deactivating a user does not cancel their licence, but deleting a user permanently removes their licence, which must be cancelled separately. Zoho advises transferring record ownership before deactivating a user, as records remain after deletion and must be manually reassigned. Deactivating a user is reversible and keeps configurations intact, whereas deleting a user results in the loss of integrations and configurations. To minimize the cost creep caused by inactive users, it is recommended to regularly review user activity, deactivate inactive accounts, and adjust the licence count accordingly.",
  "summary": "Disclosure: Skyfall Labs is an official Zoho Partner. This is a cross-post of our guide; the original, with sources, is at https://www.skyfallhq.net/resources/zoho-crm-user-licences-inactive-users-cost Short answer: per Zoho's help pages, deactivating or deleting a user does not cancel their licence, and Zoho CRM charges on the total number of licences you have purchased whether users are active…",
  "key_points": [
    "Zoho CRM charges for all purchased licences, active or inactive",
    "Deactivating user keeps licence, deleting user removes licence",
    "Regularly review users to avoid cost creep from inactive accounts"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}