{
  "id": 19848053,
  "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
  "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos-19848053",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T18:57:02.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times-koreatimes",
    "url": "https://www.koreatimes.co.kr/world/20261114/microsoft-deeply-sorry-as-outage-triggers-global-chaos"
  },
  "original_language": "en",
  "account": "Microsoft expressed profound regret on Friday following a global service disruption that severely impacted public utilities and enterprises worldwide. The company has confirmed that broad recovery is underway for Outlook email and other affected services. Microsoft dismissed any involvement of malicious cyber or AI activity as the root cause of the outage, which crippled multiple Microsoft products and hampered healthcare services, pushed back earnings announcements, and left educational institutions grappling with communication difficulties. \"We are deeply sorry for the disruption this incident has caused our customers and partners,\" Microsoft stated on X, noting that full service restoration efforts are still in progress since the outage commenced on Thursday. The company attributes the technical glitch solely to technical issues and not to cyber or AI-related factors. The outage affected Microsoft products across 74 countries and territories, impacting users in the Americas and portions of Europe, Asia, and Africa, as per the outage tracker Downdetector. A prominent UK trade union emphasized that the disruptions had a serious impact on the UK's healthcare services, with National Health Service staff facing communication challenges.",
  "summary": "WASHINGTON — Microsoft on Friday apologized for a global outage that disrupted public services and businesses around the world, as it reported a \"broad recovery\" for Outlook email and other services. The company ruled out any malicious \"cyber or AI\" activity as the cause of the outage, which affected several Microsoft products and disrupted health care services, delayed corporate earnings reports…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}