{
  "id": 19844986,
  "title": "Microsoft Apologizes for Massive Outlook Outage, Affected Customers Can Request Credits for Service Interruption",
  "url": "https://urgent.news/2026/11/13/microsoft-apologizes-for-massive-outlook-outage-affected-customers",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-11-13T17:59:03.000Z",
  "source": {
    "name": "Variety",
    "slug": "variety",
    "url": "https://variety.com/2026/digital/news/microsoft-apologizes-outlook-outage-customer-credits-1236947124/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft issued an apology Friday for a worldwide outage of its email servers that left millions of Outlook users without access to their mailboxes starting Thursday in some cases for more than 18 hours. “We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Deadline",
        "title": "Microsoft Outlook Goes Down In 365 Outage, Paralyzing Business Communication",
        "url": "https://urgent.news/2026/11/12/microsoft-outlook-goes-down-in-365-outage-paralyzing-business",
        "published": "2026-11-12T18:37:39.000Z"
      },
      {
        "outlet": "Times of India",
        "title": "Microsoft Outlook outage hits thousands globally, nearly 1.3L users report email issues",
        "url": "https://urgent.news/2026/11/12/microsoft-outlook-outage-hits-thousands-globally-nearly-1-3l-users",
        "published": "2026-11-12T22:08:21.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}