{
  "id": 19844140,
  "title": "Microsoft 'deeply sorry' as outage triggers global chaos",
  "url": "https://urgent.news/2026/11/13/microsoft-deeply-sorry-as-outage-triggers-global-chaos",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T18:27:03.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times",
    "url": "https://www.koreatimes.co.kr/world/20261114/microsoft-deeply-sorry-as-outage-triggers-global-chaos"
  },
  "original_language": "en",
  "account": "Washington — Microsoft issued a global apology on Friday for a widespread outage that disrupted essential services and businesses worldwide, though it confirmed the disruption was not the result of any malicious cyber or AI activity. The outage impacted multiple Microsoft products, causing chaos in healthcare, delaying corporate earnings reports, and leaving educational institutions struggling to communicate. Microsoft expressed deep regret for the disruption to its customers and partners, stating that services were still being restored after the incident began on Thursday. The outage affected Microsoft products in 74 countries and territories, disrupting users across the Americas and various regions in Europe, Asia, and Africa, according to the outage tracker Downdetector. The United Kingdom's largest trade union reported that the disruptions had a serious impact on the country's healthcare services, with NHS staff grappling with the communication breakdown.",
  "summary": "WASHINGTON — Microsoft on Friday apologized for a global outage that disrupted public services and businesses around the world, as it reported a \"broad recovery\" for Outlook email and other services. The company ruled out any malicious \"cyber or AI\" activity as the cause of the outage, which affected several Microsoft products and disrupted health care services, delayed corporate earnings reports…",
  "key_points": [
    "Microsoft issues global apology for widespread outage",
    "Disruption affects 74 countries, disrupting essential services",
    "Healthcare, corporate earnings, and education impacted"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}