{
  "id": 19836248,
  "title": "Microsoft reports progress in reviving email and other services during global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-reports-progress-in-reviving-email-and-other-services-19836248",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T17:02:03.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times",
    "url": "https://www.koreatimes.co.kr/world/20261114/microsoft-reports-progress-in-reviving-email-and-other-services-during-global-outage"
  },
  "original_language": "en",
  "account": "Microsoft reported progress in bringing its widely used workplace software back online as a global outage enters its second day, disrupting essential business communications, police crime reporting, court operations, and numerous other services. The widespread outage affected various Microsoft 365 services, including Outlook, Teams, and the AI assistant Copilot, leaving people, institutions, and businesses worldwide unable to access email and other platforms.\n\nMicrosoft stated that it was making headway in restoring services on Friday. The company noted that service availability and email delivery performance were improving across a growing portion of the affected Microsoft 365 infrastructure. Some users began reporting that their emails had been restored.\n\nThe company observed \"broader improvements\" in North America and \"sustained improvements across much of Europe.\" Additionally, Microsoft reported \"encouraging recovery signals\" in the Asia-Pacific region. However, users may have experienced intermittent access issues or delayed email delivery as mitigation efforts progressed.",
  "summary": "Microsoft said progress is being made in bringing its popular workplace software back online as a global outage enters its second day, disrupting business communications, police crime reporting, court operations, AI tools and many other services. The outage, which affected a wide range of Microsoft 365 services including Outlook, Teams and AI assistant Copilot, left people, institutions and…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Mail and Guardian",
        "title": "Microsoft outage disrupts email and workplace services across South Africa",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-disrupts-email-and-workplace-services-across-south",
        "published": "2026-11-13T10:17:21.000Z"
      },
      {
        "outlet": "KahawaTungu",
        "title": "Kenya Power Email Services Disrupted by Global Microsoft Outage",
        "url": "https://urgent.news/2026/11/13/kenya-power-email-services-disrupted-by-global-microsoft-outage",
        "published": "2026-11-13T13:56:43.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}