{
  "id": 19832278,
  "title": "Microsoft reports progress in reviving email and other services during global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-reports-progress-in-reviving-email-and-other-services",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T16:32:02.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times-koreatimes",
    "url": "https://www.koreatimes.co.kr/world/20261114/microsoft-reports-progress-in-reviving-email-and-other-services-during-global-outage"
  },
  "original_language": "en",
  "account": "A global outage affecting Microsoft's popular workplace software entered its second day on Friday, disrupting critical business communications and services. The disruption impacted a wide range of Microsoft 365 services, including Outlook, Teams, and the AI assistant Copilot, leaving users worldwide without access to essential email and other platforms.\n\nMicrosoft acknowledged the severity of the situation and reported that progress was being made in restoring services. The company stated, \"We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure.\"\n\nAs the outage entered its second day, Microsoft reported \"broader improvements\" in North America and \"sustained improvements\" across much of Europe. Additionally, the company noted \"encouraging recovery signals\" in the Asia-Pacific region.\n\nWhile progress was being made, users may have experienced intermittent access issues or delayed email delivery as the company continued its mitigation efforts.",
  "summary": "Microsoft said progress is being made in bringing its popular workplace software back online as a global outage enters its second day, disrupting business communications, police crime reporting, court operations, AI tools and many other services. The outage, which affected a wide range of Microsoft 365 services including Outlook, Teams and AI assistant Copilot, left people, institutions and…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Mail and Guardian",
        "title": "Microsoft outage disrupts email and workplace services across South Africa",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-disrupts-email-and-workplace-services-across-south",
        "published": "2026-11-13T10:17:21.000Z"
      },
      {
        "outlet": "KahawaTungu",
        "title": "Kenya Power Email Services Disrupted by Global Microsoft Outage",
        "url": "https://urgent.news/2026/11/13/kenya-power-email-services-disrupted-by-global-microsoft-outage",
        "published": "2026-11-13T13:56:43.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}