{
  "id": 19812932,
  "title": "Microsoft Global Outage Hits IndiGo Email Support, Airline Says Flight Operations Unaffected And AI Assistant Working Normally",
  "url": "https://urgent.news/2026/11/13/microsoft-global-outage-hits-indigo-email-support-airline-says-flight",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-13T12:39:15.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/tech/microsoft-global-outage-hits-indigo-email-support-airline-says-flight-operations-unaffected-and-ai-assistant-working-normally"
  },
  "original_language": "en",
  "account": "Microsoft experienced a global service disruption on November 13 that affected Outlook, Teams, and other Microsoft 365 services for over five hours. The outage impacted thousands of users and AI service connectors utilized by OpenAI and Anthropic, as reported by Reuters.\n\nThe airline IndiGo confirmed that its flight operations remained unaffected by the Microsoft service disruption, with all customer support channels, including the AI-powered assistant 6E Skai, functioning normally. In a post on X, IndiGo stated that while the global Microsoft service disruption impacted email support, its flight operations and other customer support channels remained fully operational.\n\n6E Skai continued to provide uninterrupted, round-the-clock assistance, efficiently addressing customer queries and ensuring customers received the support they needed. The airline assured customers that flight operations and other business functions continued as usual, with proactive customer engagement and timely notifications keeping travelers informed and connected throughout their journey.\n\nCybersecurity expert Pavan Duggal raised concerns about the nature of the Microsoft disruption, questioning whether it could be a cyberattack, security breach, or even an element of cyber terrorism. Duggal's comments highlight the potential security implications of the global Microsoft outage, which has disrupted airline operations worldwide and prompted major Indian carriers to issue passenger advisories.",
  "summary": "New Delhi [India], November 13: IndiGo on Friday said its flight operations remain unaffected by the ongoing global Microsoft service disruption, adding that its customer support channels, including its AI-powered assistant 6E Skai, continue to function normally. IndiGo Confirms Uninterrupted Flight Operations In a post on X, the airline said that while the global Microsoft service disruption…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}