{
  "id": 19795657,
  "title": "Microsoft struggles to restore Outlook, Teams, and other services as global outage enters second day",
  "url": "https://urgent.news/2026/11/13/microsoft-struggles-to-restore-outlook-teams-and-other-services-as",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-13T10:15:00.000Z",
  "source": {
    "name": "TechSpot",
    "slug": "techspot",
    "url": "https://www.techspot.com/news/114542-microsoft-struggles-restore-outlook-teams-other-services-global.html"
  },
  "original_language": "en",
  "account": "Microsoft is grappling with a massive service outage that has disrupted Outlook, Teams, and other applications globally for over two days. The company has not found any evidence of a cyber-attack, stating it is still investigating the issue. Down Detector recorded nearly 150,000 reports of users unable to access various Microsoft 365 services, including Word, Excel, PowerPoint, Outlook, Teams, Copilot, and more, starting on Thursday morning. Microsoft confirmed the outage, noting it was investigating reports of users experiencing difficulties accessing Exchange Online mailboxes through multiple connection methods. The company suspected that elevated server load was contributing to connectivity errors.\n\nBy the evening, Microsoft managed to restore some services, but over 10,000 people were still unable to access key services. One of the worst-affected services was Outlook, with users reporting they could neither send emails nor access their inboxes. Microsoft stated it was attempting to mitigate connectivity issues by restarting and validating affected servers, as well as assessing if recent configuration updates were causing the problems. However, some servers put back into service became unresponsive again once they received traffic.\n\nMicrosoft is analyzing diagnostic data from unresponsive servers and temporarily limiting certain types of traffic to affected infrastructure in some regions. The outage has impacted not only general users and global organizations but also AI companies like Anthropic and OpenAI, which use Microsoft 365 at their offices and have reported severe connectivity issues. While Microsoft has not provided key details about the outage, some experts believe it may be affecting the network layer in Microsoft's systems, potentially similar to a configuration issue that caused Optus's network outage in 2023. If the issue persists, overloaded servers could crash due to being unable to handle the increased traffic.",
  "summary": "Users started reporting problems with several Microsoft 365 services on Thursday morning, with outage detection website Down Detector receiving nearly 150,000 reports about people being unable to access Word, Excel, PowerPoint, Outlook, Teams, Copilot, and other Microsoft services. Read Entire Article",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 9,
    "also_reported_by": [
      {
        "outlet": "CNBC Technology",
        "title": "Widespread Microsoft outage takes down Outlook and other 365 services",
        "url": "https://urgent.news/2026/11/12/widespread-microsoft-outage-takes-down-outlook-and-other-365-services",
        "published": "2026-11-12T22:11:54.000Z"
      },
      {
        "outlet": "Sky News Tech",
        "title": "Microsoft suffers global outage - as fix not going 'as expected'",
        "url": "https://urgent.news/2026/11/13/microsoft-suffers-global-outage-as-fix-not-going-as-expected",
        "published": "2026-11-13T04:33:00.000Z"
      },
      {
        "outlet": "Dev.to",
        "title": "Microsoft 365 went down (and took the Defender portal with it): the admin checklist for the next outage",
        "url": "https://urgent.news/2026/11/13/microsoft-365-went-down-and-took-the-defender-portal-with-it-the",
        "published": "2026-11-13T04:38:33.000Z"
      },
      {
        "outlet": "TechCentral",
        "title": "Microsoft outage hits the world",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-hits-the-world",
        "published": "2026-11-13T05:50:05.000Z"
      },
      {
        "outlet": "Computerworld",
        "title": "Microsoft struggles to get M365 services back online after widespread outage",
        "url": "https://urgent.news/2026/11/13/microsoft-struggles-to-get-m365-services-back-online-after-widespread",
        "published": "2026-11-13T07:00:39.000Z"
      },
      {
        "outlet": "PC Gamer",
        "title": "Microsoft says there is 'no evidence of malicious activity' being the cause of the global service outage affecting governments and organisations around the world",
        "url": "https://urgent.news/2026/11/13/microsoft-says-there-is-no-evidence-of-malicious-activity-being-the",
        "published": "2026-11-13T10:33:22.000Z"
      },
      {
        "outlet": "BBC Technology",
        "title": "How the Microsoft outage has been felt worldwide",
        "url": "https://urgent.news/2026/11/13/how-the-microsoft-outage-has-been-felt-worldwide",
        "published": "2026-11-13T11:05:10.000Z"
      },
      {
        "outlet": "Jerusalem Post Tech & Start-Ups",
        "title": "Microsoft outage hits users worldwide: What went wrong, why is cyberattack ruled out? - explainer",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-hits-users-worldwide-what-went-wrong-why-is",
        "published": "2026-11-13T11:06:51.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}