{
  "id": 19792063,
  "title": "Microsoft Struggling to Fix Global System Outage Impacting Email Systems and More, Admits Initial Repairs 'Not Taking as Expected'",
  "url": "https://urgent.news/2026/11/13/microsoft-struggling-to-fix-global-system-outage-impacting-email",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-13T10:13:46.000Z",
  "source": {
    "name": "IGN",
    "slug": "ign",
    "url": "https://www.ign.com/articles/microsoft-struggling-to-fix-global-system-outage-impacting-email-systems-and-more-admits-initial-repairs-not-taking-as-expected"
  },
  "original_language": "en",
  "account": "Microsoft is currently grappling with a protracted system outage that has disrupted access to numerous online services, including email, instant messaging, and cloud storage systems. Reports have been pouring in from users across the globe who have been unable to access their email accounts, communicate via Teams, or retrieve documents through OneDrive and Office365. Despite initial reports suggesting Xbox services were not affected, this has since been confirmed as untrue. Microsoft has taken responsibility for the issue, admitting that it is experiencing problems with its server capabilities and facing an elevated load across multiple regions. However, their attempts to resolve the issue have initially been unsuccessful, as their initial fixes were not taking effect as expected.\n\nIn a detailed update on X/Twitter, Microsoft stated that they have been monitoring the progress of the changes implemented to improve serviceability, but have confirmed that these changes are not proving effective. They have since identified alternate workstreams to increase capacity and manage sustained traffic imbalances. Nevertheless, progress has been slow, leading Microsoft to reassess its approach. In a subsequent update, they indicated that they are now attempting to isolate the impacted servers completely, as they struggle to make further headway. To reduce the impact, Microsoft has paused all deployments, redirected additional traffic away from the affected infrastructure, and restarted the affected servers to bring them back online.\n\nMicrosoft has identified that a number of servers have unexpectedly become unavailable, causing strain to its remaining capacity. This suggests that this is not a result of a targeted Distributed Denial of Service (DDoS) attack, as there are no indications of malicious or cyber activity. Microsoft executive Charles LaManna has confirmed this, further assuring users that there is no reason to believe this is a targeted attack. The company has stated that they will provide further updates as developments continue, wishing users to have a peaceful day at work or school.",
  "summary": "Microsoft is struggling to fix a prolonged systems outage that has hindered access to online services including Outlook and Teams.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}