{
  "id": 19777395,
  "title": "Microsoft fails to restore normality to its services after a global outage lasting over 12 hours",
  "url": "https://urgent.news/2026/11/13/microsoft-no-logra-recuperar-la-normalidad-de-sus-servicios-tras-una",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T08:06:10.000Z",
  "source": {
    "name": "El Pais",
    "slug": "el-pais",
    "url": "https://elpais.com/tecnologia/2026-11-13/microsoft-no-logra-recuperar-sus-servicios-tras-una-caida-global-de-mas-de-12-horas.html"
  },
  "original_language": "es",
  "account": "Microsoft reported a global outage of its services on Friday, with the company struggling to recover. The incident affected several products, including Outlook, Teams, SharePoint Online, Copilot, OneDrive, and OneNote. Microsoft's executive vice president of Copilot, Charles Lamanna, stated that the outage was not caused by a cyberattack. The company is working to restore normal operations on Friday.",
  "summary": "Microsoft is struggling to restore its services following a global outage lasting approximately 12 hours. The disruption has affected products including Outlook, Teams, SharePoint Online, OneDrive, OneNote, and the Copilot AI chatbot. According to the Jerusalem Post, the outage hit government agencies in the United States, Japan, and Australia, as well as companies such as Anthropic and OpenAI. Gulf News reports that Indian airlines IndiGo and Akasa Air experienced disruptions to their email support services, though Air India stated its flight operations and communication systems remained unaffected.\n\nMicrosoft has attributed the outage to server problems. Charles Lamanna, Microsoft's executive vice president of Copilot, and reports from BBC News indicate that the incident was not caused by a cyber-security attack. While the company has made adjustments to affected servers and observed some partial recovery in certain regions, these actions have not yet led to a sustained recovery.\n\nDowndetector tracked significant impact, showing more than 130,000 reports of Outlook problems in the US at its peak on Thursday. As the disruption stretched into Asia-Pacific business hours on Friday, outages were also reported in India, Australia, and Japan. This marks the second disruption to Microsoft 365 services this year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Gulf News",
        "title": "Indian airlines face disruption amid global Microsoft Outlook outage; UAE flights operating on time",
        "url": "https://urgent.news/2026/11/13/indian-airlines-face-disruption-amid-global-microsoft-outlook-outage",
        "published": "2026-11-13T07:00:32.000Z"
      },
      {
        "outlet": "The Indian Express",
        "title": "Microsoft outage: Company reports positive results as it works to restore services",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-company-reports-positive-results-as-it-works-to",
        "published": "2026-11-13T08:11:39.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}