{
  "id": 19777098,
  "title": "Microsoft battling to restore Outlook after global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-battling-to-restore-outlook-after-global-outage",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T08:14:51.000Z",
  "source": {
    "name": "Punch Nigeria",
    "slug": "punch-nigeria",
    "url": "https://punchng.com/microsoft-battling-to-restore-outlook-after-global-outage/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft is working to resolve a global outage affecting its 365 services, including Outlook, Teams, and Copilot. The disruption, which began on Thursday, has impacted users in the United States, Europe, the UK, Australia, and parts of Asia. According to the Jerusalem Post, the outage has hit government agencies in the United States, Australia, and Japan, as well as companies such as OpenAI and Anthropic. Euro Weekly News reports that users have experienced issues with Exchange Online, including problems opening mailboxes or delays in sending and receiving messages.\n\nMicrosoft has attributed the outage to server problems and noted that infrastructure in several regions is carrying an unusually heavy load. While the company has made adjustments to affected servers, the Jerusalem Post reports these efforts have not led to a sustained recovery, though some partial recovery has been observed in certain regions. BBC News stated that Microsoft has confirmed the outage was not caused by a cyber-security incident.\n\nDowndetector recorded a peak of nearly 130,000 reports of Outlook problems in the United States. The disruption to services like Teams may affect functions relying on Exchange Online, such as calendars and meeting scheduling, though Euro Weekly News notes that Teams messaging and online meetings may still work for many. This marks the second disruption to Microsoft's 365 services this year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}