{
  "id": 19775857,
  "title": "Banks in Singapore offer alternative contact channels amid Microsoft outage: ABS",
  "url": "https://urgent.news/2026/11/13/banks-in-singapore-offer-alternative-contact-channels-amid-microsoft",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-11-13T07:31:11.000Z",
  "source": {
    "name": "Straits Times Business",
    "slug": "straits-times-business",
    "url": "https://www.straitstimes.com/business/banks-in-singapore-offer-alternative-contact-channels-amid-microsoft-outage-abs"
  },
  "original_language": "en",
  "account": "Singapore's banks grappling with Microsoft's global outage have been reaching out to customers through alternative communication channels, according to the Association of Banks in Singapore (ABS). Retail banking institutions, which were specifically impacted, have taken extra steps to notify their clients of the disruption.\n\nABS director Ong-Ang Ai Boon revealed that banks are providing customers with alternative contact methods, such as customer service hotlines and relationship managers, while the issue persists. The aim is to ensure customers can still receive assistance during this period of inconvenience.\n\nCustomers are advised not to click on any unknown or unsolicited links and messages related to the outage. These could potentially be phishing attempts, scams, attempts to steal credentials, or infections with malware. This caution is especially important given the heightened risk of cybercriminals attempting to exploit the situation. Microsoft's extensive global outage has paralyzed many of its popular tools, including email services and cloud storage, causing widespread inconvenience.",
  "summary": "Customers are advised not to click on unknown or unsolicited links and messages relating to the disruption.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Business Times - Singapore",
        "title": "Stork options: Singapore’s IVF market sees patient demand amid birth dearth",
        "url": "https://urgent.news/2026/11/13/stork-options-singapores-ivf-market-sees-patient-demand-amid-birth",
        "published": "2026-11-13T06:00:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}