{
  "id": 19770626,
  "title": "GKV rating: These statutory health insurance funds offer the best service",
  "url": "https://urgent.news/2026/11/13/gkv-rating-diese-gesetzlichen-krankenkassen-bieten-den-besten-service",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-13T07:04:00.000Z",
  "source": {
    "name": "Handelsblatt",
    "slug": "handelsblatt",
    "url": "https://www.handelsblatt.com/finanzen/banken-versicherungen/versicherer/versicherung-diese-gesetzlichen-krankenkassen-bieten-den-besten-service/100268850.html"
  },
  "original_language": "de",
  "account": "The German Financial Service Institute (DFSI) has rated the service of statutory health insurance providers (GKV) in four areas: classic service, customer performance, digital service, and branch network. The rating considers factors such as telephone hotlines, personal advice, and digital offerings. The Techniker Krankenkasse (TK) and DAK-Gesundheit have achieved an \"excellent\" rating overall, with the TK standing out for its high customer performance and comprehensive classic and digital services, while the DAK excels in both personal and digital service. Regionally, the AOK Plus and AOK Bayern have demonstrated a strong combination of a dense branch network and effective telephone and digital support.",
  "summary": "Sick pay, rehabilitation, aids: In the event of illness, it is crucial to have quick and competent help. A recent rating shows which providers customers are satisfied with.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}