{
  "id": 19769658,
  "title": "The Microsoft outage is disrupting email. These business leaders barely use it anyway.",
  "url": "https://urgent.news/2026/11/13/the-microsoft-outage-is-disrupting-email-these-business-leaders",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-13T06:07:12.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/microsoft-outage-disrupting-email-ceo-business-leaders-barely-use-it-2026-11"
  },
  "original_language": "en",
  "account": "A recent Microsoft 365 outage disrupted email and Teams access for thousands of users worldwide. Microsoft said the issue stemmed from overloaded infrastructure and unresponsive servers, causing disruptions that extended into Friday. The company acknowledged the inconvenience and assured customers they were working to resolve the issue. Some business leaders, however, barely use email, preferring alternative communication methods. Kevin O Leary, a Shark Tank investor, said he has given up on email due to the overwhelming volume of messages he receives daily. Brian Chesky, CEO of Airbnb, admitted to writing an email perhaps once a week and prefers texts and calls for communication. John Paul DeJoria, cofounder of John Paul Mitchell Systems and Patrón Tequila, stated he doesn't own a computer or have an email address, relying on his assistant and preferring phone calls or handwritten letters. Wolfgang Puck, celebrity chef and restaurant magnate, similarly favors direct communication over email, finding it more personal and effective through direct conversation. Canva CEO Melanie Perkins limits her use of email to protect her personal time, using it only when necessary and maintaining separation between work and downtime.",
  "summary": "People affected by the outage took to social media to urge Microsoft to resolve the issue so they could get back to work.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 7,
    "also_reported_by": [
      {
        "outlet": "BBC Business",
        "title": "Microsoft struggling to restore service as global outage affects Outlook and Teams",
        "url": "https://urgent.news/2026/11/12/microsoft-struggling-to-restore-service-as-global-outage-affects",
        "published": "2026-11-12T20:25:29.000Z"
      },
      {
        "outlet": "MyJoyOnline Ghana",
        "title": "Microsoft struggling to restore service as global outage affects Outlook and Teams",
        "url": "https://urgent.news/2026/11/13/microsoft-struggling-to-restore-service-as-global-outage-affects-19749979",
        "published": "2026-11-13T01:44:00.000Z"
      },
      {
        "outlet": "KahawaTungu",
        "title": "Microsoft struggling to restore service as global outage affects Outlook and Teams",
        "url": "https://urgent.news/2026/11/13/microsoft-struggling-to-restore-service-as-global-outage-affects-19758150",
        "published": "2026-11-13T04:13:21.000Z"
      },
      {
        "outlet": "The Business Times - Singapore",
        "title": "Some Singapore government systems affected by Microsoft outage; no impact on Singpass: GovTech",
        "url": "https://urgent.news/2026/11/13/some-singapore-government-systems-affected-by-microsoft-outage-no",
        "published": "2026-11-13T04:40:33.000Z"
      },
      {
        "outlet": "Guardian Business",
        "title": "Microsoft outage live: Microsoft’s global outage will cost Australia billions, expert says; US tech giants and Indian airlines also affected",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-live-microsofts-global-outage-will-cost-australia",
        "published": "2026-11-13T06:59:28.000Z"
      },
      {
        "outlet": "Daily Maverick",
        "title": "Reporter’s notebook: Microsoft scrambles as Outlook inbox goes dark",
        "url": "https://urgent.news/2026/11/13/reporters-notebook-microsoft-scrambles-as-outlook-inbox-goes-dark",
        "published": "2026-11-13T07:00:51.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}