{
  "id": 1976900,
  "title": "BPI taps Gogolook to beef up customer protection vs scams",
  "url": "https://urgent.news/2026/08/19/bpi-taps-gogolook-to-beef-up-customer-protection-vs-scams",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-19T16:00:00.000Z",
  "source": {
    "name": "Philippine Star Business",
    "slug": "philippine-star-business",
    "url": "https://www.philstar.com/business/2026/08/20/2550408/bpi-taps-gogolook-beef-customer-protection-vs-scams"
  },
  "original_language": "en",
  "account": "Manila, Philippines — Bank of the Philippine Islands (BPI) is providing qualifying customers complimentary access to the anti-scam app Whoscall for a year-long period to bolster defenses against increasingly complex fraudulent calls and messages. The partnership with technology firm Gogolook aims to enhance scam detection capabilities and assist customers in distinguishing genuine communications from dubious ones. Under this collaboration, eligible BPI clients will gain free access to Whoscall Premium Basic for 12 months after successfully activating it. The app enables users to recognize unknown callers, block spam and scam calls, and filter suspicious messages, offering an extra level of safety for customers engaging in mobile banking services.\n\nBPI will inform eligible clients on how to activate and utilize the service via the bank’s official communication channels. The partnership also ensures that BPI’s direct outbound calls can be verified, addressing customer concerns about potentially fraudulent unsolicited calls or messages purportedly originating from the bank. Alma Aldip, BPI’s head of unsecured lending and cards product and sales, emphasized that in the face of increasingly sophisticated scams, raising awareness is equally crucial to implementing protective measures. “This partnership enables us to go beyond conventional banking by equipping our clients with tools and knowledge that help them stay one step ahead of fraudsters,” she stated.\n\nWhile Whoscall adds a valuable layer of security, BPI continues to stress the importance of customer vigilance in all financial transactions. Whoscall is a third-party application managed by Gogolook, rather than BPI itself. Gogolook highlighted the growing significance of collaboration between financial institutions and technology providers, as fraud schemes become more localized and sophisticated. Manwoo Joo, Gogolook’s global COO, explained that given the evolving nature of scams, teamwork is essential to staying ahead. Through their partnership with BPI, Gogolook aims to make their global expertise in digital risk detection available to more Filipinos, empowering them to identify and avoid suspicious communications using tools like Whoscall. This initiative aligns with BPI’s broader strategy to fortify security around its digital banking services as the 175-year-old bank adapts its operations to meet evolving customer needs and mitigate emerging fraud risks.",
  "summary": "Bank of the Philippine Islands (BPI) is giving qualified clients free access to anti-scam platform Whoscall for one year as the lender steps up efforts to protect customers from increasingly sophisticated fraudulent calls and messages.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}