{
  "id": 19765381,
  "title": "Microsoft says attempts to fix global outage not going ‘as expected’",
  "url": "https://urgent.news/2026/11/13/microsoft-says-attempts-to-fix-global-outage-not-going-as-expected-19765381",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-13T04:14:00.000Z",
  "source": {
    "name": "Capital Business",
    "slug": "capital-business",
    "url": "https://capitalfm.africa/microsoft-says-attempts-to-fix-global-outage-not-going-as-expected/"
  },
  "original_language": "en",
  "account": "Microsoft is actively working to resolve a global disruption affecting its apps and services, according to the company's latest update. The team has been seeing positive results in efforts to restart the affected systems and is monitoring their performance closely. Microsoft had previously warned that some services could become unresponsive again as traffic increases. Services such as Teams, Outlook, and the artificial intelligence software Copilot have been impacted by connectivity issues. While messaging and online meetings have remained largely functional, Microsoft is working urgently to resolve the disruption. Microsoft executive Charles Lamanna has ruled out a cybersecurity incident, stating that the outage was not caused by malicious activity or hacking. The company attributes the disruption to \"elevated load\" on its infrastructure across multiple regions, meaning its servers are handling more work than they can typically manage. However, Microsoft clarified that this was not due to an increase in traffic but rather several servers becoming \"unexpectedly unavailable\", which placed additional strain on the remaining infrastructure.",
  "summary": "SINGAPORE, Nov 13 – Microsoft says it is racing to resolve a global disruption affecting its apps and services. In its latest update on X, the company said its team…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}