{
  "id": 19760079,
  "title": "Microsoft Outage: Why did Microsoft Outlook and other products go offline globally?",
  "url": "https://urgent.news/2026/11/13/microsoft-outage-why-did-microsoft-outlook-and-other-products-go",
  "topic": "science",
  "section": "Science",
  "published": "2026-11-13T05:20:21.000Z",
  "source": {
    "name": "The Hindu - Sci-Tech",
    "slug": "the-hindu-sci-tech",
    "url": "https://www.thehindu.com/sci-tech/technology/microsoft-outage-why-did-microsoft-outlook-and-other-products-go-offline-globally/article71696554.ece"
  },
  "original_language": "en",
  "account": "On Friday, November 13, 2026, software giant Microsoft experienced a widespread outage that impacted its Outlook email service and other workplace products. This disruption caused significant inconvenience to thousands of users, particularly in India, who found their inboxes inaccessible and suffered lost productivity. DownDetector reported that more than 100,000 users initially complained about the issues they were facing with Microsoft Outlook.\n\nIn their official statement, Microsoft revealed that users might have encountered difficulties connecting to multiple Microsoft 365 services. This problem was primarily observed in those services that interacted with the company's Exchange Online and email systems. Exchange Online is a cloud-based messaging platform that enables users to access their emails, calendars, contacts, and tasks.\n\nMicrosoft emphasized that users should communicate any concerns in English, using full sentences, and without using abusive or personal language. The company has transitioned to a new commenting platform, and existing registered users were encouraged to continue engaging with the articles they were accustomed to. Users who did not have an account were directed to register and log in to post their comments, with the option to view their previous comments by logging into their accounts on the Vuukle platform.",
  "summary": "Users across India awakened to find their workplace inboxes inaccessible, while others across the world lost hours of productivity",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 9,
    "also_reported_by": [
      {
        "outlet": "Japan Today",
        "title": "Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-microsoft-apps-19712830",
        "published": "2026-11-12T21:48:42.000Z"
      },
      {
        "outlet": "Channel News Asia",
        "title": "Microsoft Outlook outage: Tech giant works to restore access as disruptions spark concerns",
        "url": "https://urgent.news/2026/11/13/microsoft-outlook-outage-tech-giant-works-to-restore-access-as",
        "published": "2026-11-13T01:57:08.000Z"
      },
      {
        "outlet": "Deutsche Welle Science",
        "title": "Microsoft works to restore Outlook and Teams after global outage",
        "url": "https://urgent.news/2026/11/13/microsoft-works-to-restore-outlook-and-teams-after-global-outage",
        "published": "2026-11-13T03:51:00.000Z"
      },
      {
        "outlet": "Gulf News",
        "title": "Microsoft outage explained: What went wrong with Outlook and Teams, and how it is hitting UAE users",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-explained-what-went-wrong-with-outlook-and-teams-and",
        "published": "2026-11-13T05:11:27.000Z"
      },
      {
        "outlet": "Free Malaysia Today",
        "title": "Microsoft battling to fix global Outlook outage",
        "url": "https://urgent.news/2026/11/13/microsoft-battling-to-fix-global-outlook-outage",
        "published": "2026-11-13T05:19:57.000Z"
      },
      {
        "outlet": "IOL",
        "title": "Microsoft scrambles to fix global Outlook outage as users face disruption",
        "url": "https://urgent.news/2026/11/13/microsoft-scrambles-to-fix-global-outlook-outage-as-users-face",
        "published": "2026-11-13T05:40:00.000Z"
      },
      {
        "outlet": "SABC News",
        "title": "Microsoft technical outage hits Outlook, Teams and 365 services",
        "url": "https://urgent.news/2026/11/13/microsoft-technical-outage-hits-outlook-teams-and-365-services",
        "published": "2026-11-13T05:43:12.000Z"
      },
      {
        "outlet": "KBC",
        "title": "Global Microsoft outage affecting tens of thousands of users",
        "url": "https://urgent.news/2026/11/13/global-microsoft-outage-affecting-tens-of-thousands-of-users",
        "published": "2026-11-13T05:58:59.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}