{
  "id": 19758873,
  "title": "Microsoft outage hits Outlook, Teams and Copilot across 74 countries",
  "url": "https://urgent.news/2026/11/13/microsoft-outage-hits-outlook-teams-and-copilot-across-74-countries",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-13T04:05:13.000Z",
  "source": {
    "name": "The Citizen",
    "slug": "the-citizen",
    "url": "https://www.citizen.co.za/lifestyle/technology/microsoft-outage-hits-outlook-teams-copilot/"
  },
  "original_language": "en",
  "account": "A significant Microsoft outage left thousands of users unable to access crucial services such as Outlook, Teams, Copilot, Exchange Online, SharePoint Online, Microsoft 365 Copilot and Microsoft Defender XDR across 74 countries. Reports emerged on Thursday, with the disruption affecting services in multiple regions shortly after 1pm Eastern Time. Users on the outage-tracking website Downdetector reported problems with Outlook, experiencing difficulties sending and receiving emails, and accessing their inboxes. The incident also impacted other technology companies, including Anthropic and OpenAI, which depend on Microsoft's infrastructure for certain services. Microsoft acknowledged the disruption, stating that some servers were unavailable and failing automatic health checks, which placed additional strain on the remaining operational infrastructure. The company was testing a configuration change to redistribute elevated traffic across parts of its infrastructure and restarting affected services to restore availability. Microsoft reported \"positive results\" from efforts to restart affected infrastructure and restore server availability, monitoring performance before expanding recovery measures.",
  "summary": "The outage also affected other technology companies, including AI firms.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 9,
    "also_reported_by": [
      {
        "outlet": "Mashable",
        "title": "Microsoft outage: Microsoft 365, Teams, Outlook, Copilot all impacted",
        "url": "https://urgent.news/2026/11/12/microsoft-outage-microsoft-365-teams-outlook-copilot-all-impacted",
        "published": "2026-11-12T19:14:07.000Z"
      },
      {
        "outlet": "ProPakistani",
        "title": "Microsoft 365 Outage Hits Outlook, Teams and Copilot Worldwide",
        "url": "https://urgent.news/2026/11/12/microsoft-365-outage-hits-outlook-teams-and-copilot-worldwide",
        "published": "2026-11-12T19:18:18.000Z"
      },
      {
        "outlet": "Euronews",
        "title": "Microsoft outage hits Outlook, Teams and Copilot, disrupting thousands",
        "url": "https://urgent.news/2026/11/12/microsoft-outage-hits-outlook-teams-and-copilot-disrupting-thousands",
        "published": "2026-11-12T19:38:47.000Z"
      },
      {
        "outlet": "The Business Times - Companies & Markets",
        "title": "Microsoft says it’s working to fix Outlook, Copilot outage",
        "url": "https://urgent.news/2026/11/12/microsoft-says-its-working-to-fix-outlook-copilot-outage",
        "published": "2026-11-12T22:50:04.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "Microsoft scrambles ‘aggressively’ as widespread outage hits Outlook, Teams, and Copilot worldwide",
        "url": "https://urgent.news/2026/11/13/microsoft-scrambles-aggressively-as-widespread-outage-hits-outlook",
        "published": "2026-11-13T02:24:07.000Z"
      },
      {
        "outlet": "Hindustan Times - World News",
        "title": "Microsoft outage: Outlook, Copilot and Teams remain disrupted, over 200,000 user issues reported",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-outlook-copilot-and-teams-remain-disrupted-over-200",
        "published": "2026-11-13T03:39:42.000Z"
      },
      {
        "outlet": "The Indian Express",
        "title": "Outlook, Teams, Copilot hit globally; Microsoft says attempts to fix not going ‘as expected’",
        "url": "https://urgent.news/2026/11/13/outlook-teams-copilot-hit-globally-microsoft-says-attempts-to-fix-not",
        "published": "2026-11-13T04:04:01.000Z"
      },
      {
        "outlet": "The Guardian Australia",
        "title": "A global Microsoft 365 outage has hit thousands – what happened and when will it be fixed?",
        "url": "https://urgent.news/2026/11/13/a-global-microsoft-365-outage-has-hit-thousands-what-happened-and",
        "published": "2026-11-13T04:46:47.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}