{
  "id": 19756303,
  "title": "Microsoft works to restore Outlook and Teams after global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-works-to-restore-outlook-and-teams-after-global-outage-19756303",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T03:51:00.000Z",
  "source": {
    "name": "DW News",
    "slug": "dw-news",
    "url": "https://www.dw.com/en/microsoft-works-to-restore-outlook-and-teams-after-global-outage/a-79935611?maca=en-rss-en-all-1573-rdf"
  },
  "original_language": "en",
  "account": "Microsoft announced on Thursday that it was working to resolve a global outage impacting its Microsoft 365 apps, including Outlook and Teams. The issue, which prevented users from accessing their email and other services, was reported by Downdetector in 74 countries within an hour. Users of Microsoft 365 connectors for companies like OpenAI and Anthropic also encountered problems as their tools failed to function as expected. Downdetector logged nearly 130,000 US reports of Outlook issues shortly after 1 p.m. EST. Some customers faced difficulties sending and receiving emails, while others reported the program to be entirely inaccessible. The Teams workplace messaging app and other Microsoft 365 services, such as the AI assistant Copilot, were also affected. Microsoft initially reported on X that it was aware of issues accessing Exchange Online mailboxes through multiple connection methods in the Americas, stating that part of its infrastructure was experiencing elevated load likely contributing to connectivity errors. The company was actively pursuing all pathways to reduce the impact. However, some servers restarted but stopped responding again once traffic returned. In an update at 0254 GMT on Friday, Microsoft said its latest changes had not succeeded and that it was exploring alternative methods to restore service.",
  "summary": "A Microsoft outage disrupted Outlook and Teams worldwide, with reports from scores of countries and territories. Problems from 74 countries and territories within about an hour.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 9,
    "also_reported_by": [
      {
        "outlet": "The Hindu - Sci-Tech",
        "title": "Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-microsoft-apps",
        "published": "2026-11-12T21:01:36.000Z"
      },
      {
        "outlet": "Japan Today",
        "title": "Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-microsoft-apps-19712830",
        "published": "2026-11-12T21:48:42.000Z"
      },
      {
        "outlet": "Channel News Asia",
        "title": "Microsoft Outlook outage: Tech giant works to restore access as disruptions spark concerns",
        "url": "https://urgent.news/2026/11/13/microsoft-outlook-outage-tech-giant-works-to-restore-access-as",
        "published": "2026-11-13T01:57:08.000Z"
      },
      {
        "outlet": "Gulf News",
        "title": "Microsoft outage explained: What went wrong with Outlook and Teams, and how it is hitting UAE users",
        "url": "https://urgent.news/2026/11/13/microsoft-outage-explained-what-went-wrong-with-outlook-and-teams-and",
        "published": "2026-11-13T05:11:27.000Z"
      },
      {
        "outlet": "Free Malaysia Today",
        "title": "Microsoft battling to fix global Outlook outage",
        "url": "https://urgent.news/2026/11/13/microsoft-battling-to-fix-global-outlook-outage",
        "published": "2026-11-13T05:19:57.000Z"
      },
      {
        "outlet": "IOL",
        "title": "Microsoft scrambles to fix global Outlook outage as users face disruption",
        "url": "https://urgent.news/2026/11/13/microsoft-scrambles-to-fix-global-outlook-outage-as-users-face",
        "published": "2026-11-13T05:40:00.000Z"
      },
      {
        "outlet": "SABC News",
        "title": "Microsoft technical outage hits Outlook, Teams and 365 services",
        "url": "https://urgent.news/2026/11/13/microsoft-technical-outage-hits-outlook-teams-and-365-services",
        "published": "2026-11-13T05:43:12.000Z"
      },
      {
        "outlet": "KBC",
        "title": "Global Microsoft outage affecting tens of thousands of users",
        "url": "https://urgent.news/2026/11/13/global-microsoft-outage-affecting-tens-of-thousands-of-users",
        "published": "2026-11-13T05:58:59.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}