{
  "id": 19752767,
  "title": "Microsoft works to restore Outlook and Teams after global outage",
  "url": "https://urgent.news/2026/11/13/microsoft-works-to-restore-outlook-and-teams-after-global-outage",
  "topic": "science",
  "section": "Science",
  "published": "2026-11-13T03:51:00.000Z",
  "source": {
    "name": "Deutsche Welle Science",
    "slug": "deutsche-welle-science",
    "url": "https://www.dw.com/en/microsoft-works-to-restore-outlook-and-teams-after-global-outage/a-79935611?maca=en-rss-en-science-4552-rdf"
  },
  "original_language": "en",
  "account": "Microsoft is actively addressing a worldwide outage that has impacted multiple applications within its Microsoft 365 suite, including Outlook and Teams. The issue, reported by the outage tracker Downdetector, quickly spread across 74 countries and territories. Users began experiencing problems accessing their email and other services shortly after 1 p.m. EST (1800 GMT). The outage also affected Microsoft 365 connectors utilized by AI companies OpenAI and Anthropic, who noted that their tools were not functioning as expected. Initial reports indicated difficulties in sending and receiving emails, with some customers reporting complete inaccessibility of the Outlook program. Other Microsoft 365 services, such as the AI assistant Copilot, were also reportedly affected.\n\nMicrosoft's initial statement on social media platform X acknowledged the issues users were facing when attempting to access their Exchange Online mailboxes through various connection methods in the Americas. The company explained that part of its infrastructure was experiencing unusually high traffic, which likely contributed to the connectivity problems. Microsoft stated that it was diligently working to minimize the impact and was exploring various methods to restore service. However, some restarted servers continued to experience issues even after traffic returned to normal. In a follow-up update, Microsoft confirmed that their recent adjustments had not yielded the desired results and was actively seeking alternative ways to resolve the problem.",
  "summary": "A Microsoft outage disrupted Outlook and Teams worldwide, with reports from scores of countries and territories. Problems from 74 countries and territories within about an hour.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "The Hindu - Sci-Tech",
        "title": "Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-microsoft-apps",
        "published": "2026-11-12T21:01:36.000Z"
      },
      {
        "outlet": "Japan Today",
        "title": "Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-microsoft-apps-19712830",
        "published": "2026-11-12T21:48:42.000Z"
      },
      {
        "outlet": "Channel News Asia",
        "title": "Microsoft Outlook outage: Tech giant works to restore access as disruptions spark concerns",
        "url": "https://urgent.news/2026/11/13/microsoft-outlook-outage-tech-giant-works-to-restore-access-as",
        "published": "2026-11-13T01:57:08.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}