{
  "id": 19750793,
  "title": "Safaricom advises customers on alternatives as users report USSD service disruptions",
  "url": "https://urgent.news/2026/11/13/safaricom-advises-customers-on-alternatives-as-users-report-ussd",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T03:25:39.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-advises-customers-on-alternatives-as-users-report-ussd-service-disruptions"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom, the leading telecommunications company in Kenya, has advised its customers to use digital platforms to access services after several users reported difficulties accessing USSD services. The company acknowledged the complaints, expressing apologies for the inconvenience and urging affected customers to use alternative digital channels such as the My One App for Android and iOS users. In addition, Safaricom directed customers to the My Safaricom World portal to access services and make requests. The guidance follows the reported issues, with customers experiencing challenges in carrying out transactions. The company has encouraged customers to exercise patience as it works to resolve the reported challenges.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}