{
  "id": 19740227,
  "title": "AI Agent Emily Books, Bills and Refills for MUSC Health",
  "url": "https://urgent.news/2026/11/13/ai-agent-emily-books-bills-and-refills-for-musc-health",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-13T00:52:39.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/healthcare/2026/ai-agent-emily-books-bills-and-refills-for-musc-health/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Patients call a hospital to move an appointment, refill a prescription or ask about a bill. At MUSC Health, those calls frustrated patients and strained staff. The Medical University of South Carolina’s health system now sends them first to Emily, an artificial intelligence (AI) agent built on SoundHound AI’s platform. Emily has supported more than […] The post AI Agent Emily Books, Bills and…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}