{
  "id": 19732109,
  "title": "Microsoft outage drags on for hours, disrupting Outlook, Teams for thousands",
  "url": "https://urgent.news/2026/11/13/microsoft-outage-drags-on-for-hours-disrupting-outlook-teams-for",
  "topic": "world",
  "section": "World",
  "published": "2026-11-13T00:32:03.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times",
    "url": "https://www.koreatimes.co.kr/world/20261113/microsoft-outage-drags-on-for-hours-disrupting-outlook-teams-for-thousands"
  },
  "original_language": "en",
  "account": "Microsoft's 365 platform, including Outlook and Teams, experienced a prolonged outage on Thursday that lasted over five hours, affecting thousands of users worldwide. The disruption also impacted connectors utilized by AI services from OpenAI and Anthropic. As of 6 p.m. ET, Microsoft stated it was still working to restore service to impacted servers, with limited recovery observed as users gradually regained connectivity. Reports of Outlook issues peaked at 138,058 around 1 p.m. ET, slightly decreasing to around 34,490 by evening, according to Downdetector. The company initially attributed the problem to servers being unexpectedly unavailable under an elevated load, rather than an increase in traffic. By 5:47 p.m. ET, the number of reports of issues with Microsoft 365 had dropped to nearly 13,000, while there were 763 reports of users facing trouble accessing Teams. The tech giant subsequently mentioned that the restored servers remained stable.",
  "summary": "Microsoft 365, Outlook, Teams and other apps of the company remained disrupted for thousands of users for more than five hours on Thursday, with the outage also hitting connectors used by OpenAI's and Anthropic's AI services. As of 6 p.m. ET, Microsoft said it was still working to return affected servers to service, and had observed limited recovery as users gradually reconnected. Reports of…",
  "key_points": [
    "Microsoft 365 outage lasted over 5 hours, affecting thousands",
    "Outlook issues peaked at 138,058 reports at 1 p.m. ET",
    "Teams trouble reports dropped to 763 by evening"
  ],
  "editors_take": "The failure of core productivity tools and AI connectors highlights how unexpected server instability can paralyze global communication and disrupt the broader ecosystem of integrated artificial intelligence services.",
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Business Times - Companies & Markets",
        "title": "Microsoft outage drags on for hours, disrupting Outlook, Teams for thousands",
        "url": "https://urgent.news/2026/11/12/microsoft-outage-drags-on-for-hours-disrupting-outlook-teams-for",
        "published": "2026-11-12T22:50:04.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}