{
  "id": 19729532,
  "title": "Meta's Muse can now make calls on your behalf (if you have a paid subscription)",
  "url": "https://urgent.news/2026/11/12/metas-muse-can-now-make-calls-on-your-behalf-if-you-have-a-paid",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-12T23:32:00.000Z",
  "source": {
    "name": "Engadget",
    "slug": "engadget",
    "url": "https://www.engadget.com/2315525/metas-muse-can-now-make-calls-on-your-behalf-if-you-have-a-paid-subscription/"
  },
  "original_language": "en",
  "account": "Meta's Muse AI agent, previously capable of scheduling appointments and making reservations, has gained a new ability to place phone calls on your behalf, provided you have a paid subscription. According to Meta's Chief AI officer Alexandr Wang, this feature allows Muse to handle tasks such as making reservations, scheduling appointments, and other calls you'd rather avoid. The upgrade is available to users who have purchased a separate Muse subscription, which includes extra tokens and added features.\n\nUsers who have already accessed this capability have reported that Muse has performed phone-related tasks efficiently. Matt Schlicht, a Moltbook creator and Meta Superintelligence employee, demonstrated this with a recreation of a phone conversation his agent had with a Volvo dealership. Schlicht noted that Muse was able to wait on hold to obtain the information he required. He shared a screenshot of the call, which can be watched here.\n\nInterestingly, in the call shared by Schlicht, Muse does not explicitly state it is an AI agent, but it does mention calling on his behalf and transcribing the call. This may suffice for simpler tasks, but there's a risk these types of calls could go awry or the person on the other end might hang up upon realizing they're speaking with an AI. Despite this, Meta continues to add new features to Muse, which now boasts over 10 million users. Users can also assign a dedicated email address to their agent to loop it into important emails without providing full access to their inbox. While Meta is not the first to experiment with phone-calling abilities for AI, they are among the innovators, following in the footsteps of Google, which has introduced features such as \"Call For Me\" for Pixel phones and an \"Instinct Concierge\" feature designed for more complex calls.",
  "summary": "The AI agent can schedule appointments, make reservations and wait on hold for you.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "TechCrunch",
        "title": "Muse can now place calls to U.S. businesses — if you pay",
        "url": "https://urgent.news/2026/11/12/muse-can-now-place-calls-to-u-s-businesses-if-you-pay",
        "published": "2026-11-12T22:22:28.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}