{
  "id": 19729066,
  "title": "Microsoft struggling to fix massive cloud outage that's taken down email and Intune",
  "url": "https://urgent.news/2026/11/12/microsoft-struggling-to-fix-massive-cloud-outage-thats-taken-down-19729066",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-12T23:06:06.000Z",
  "source": {
    "name": "The Register",
    "slug": "the-register",
    "url": "https://www.theregister.com/saas/2026/11/12/microsoft-struggling-to-fix-massive-cloud-outage-thats-taken-down-email-and-intune/5309531"
  },
  "original_language": "en",
  "account": "Microsoft is battling to get its cloud services back online after a core process on some servers became overwhelmed, causing the outage that started around 18:00 UTC on November 12. This issue impacted a range of services including Exchange Online, Teams, Copilot 365, and Defender for Office 365. Users of these services found themselves unable to access essential tools like Intune or the Microsoft 365 Apps Admin Center. Microsoft's X feed suggested that the problem stemmed from servers failing automated health checks and becoming unavailable. Despite early investigation pointing to a specific component responsible for processing server health, Microsoft has not identified any changes to its systems that could have caused the incident. The company's status page indicated that they were assessing whether reverting recent configuration updates could expedite recovery. However, a separate X post revealed that Microsoft had found and validated an alternative service health check method, allowing some affected servers to return to service. Microsoft has been actively working on restarting and validating affected servers, but these efforts may not be yielding the desired results. As of the latest update, the company is trying various methods to restore service, but has not seen the anticipated relief. The status page advises that these actions have not provided the expected relief, and Microsoft continues to explore all available pathways to fully restore service. However, no timeline for a complete recovery has been provided. This situation is still evolving, and The Reg will continue to update this report as new information becomes available.",
  "summary": "‘Actions taken thus far have not provided the anticipated relief’",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}