{
  "id": 19728576,
  "title": "Microsoft struggling to fix massive cloud outage that's taken down email and Intune",
  "url": "https://urgent.news/2026/11/12/microsoft-struggling-to-fix-massive-cloud-outage-thats-taken-down",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-12T23:06:06.000Z",
  "source": {
    "name": "The Register Science",
    "slug": "the-register-science",
    "url": "https://www.theregister.com/saas/2026/11/12/microsoft-struggling-to-fix-massive-cloud-outage-thats-taken-down-email-and-intune/5309531"
  },
  "original_language": "en",
  "account": "Microsoft is battling to recover many of its cloud services following a core process failing on certain servers, leading to a massive outage that brought down email and Intune services. The problem began around 6:00 PM UTC on November 12, causing services like Exchange Online, Teams, Copilot 365, and Defender for Office 365 to go offline. Admins were unable to access tools such as Intune or the Microsoft 365 Apps Admin Center due to the widespread disruption. Microsoft attributed the issue to \"a problem that's causing servers to fail automated health checks and become unavailable.\" Despite their early investigation indicating that the failed health checks might stem from a specific component responsible for processing server health, Microsoft found no evidence of system changes that could have triggered the incident. On its status page, Microsoft mentioned the possibility of reverting recent configuration updates to help hasten recovery, but it's unclear if this approach is proving effective. Microsoft's status page notes that they are attempting to validate an alternative service health check method, enabling a subset of affected servers to restore service. However, the company insists that their efforts so far have not yielded the desired improvement. The current status page advises that the investigation has revealed a core process on the affected servers becoming overwhelmed, resulting in unresponsiveness and capacity loss. Microsoft's most recent update on X, published just before this article went live, highlights their ongoing efforts to isolate a portion of the infrastructure, restart affected components, and reintroduce traffic to ensure the services' stability before implementing the change more widely. Yet, the software giant has not provided any timeline for fully restoring all services. This situation is still unfolding, and The Reg will keep readers updated as more information becomes available.",
  "summary": "‘Actions taken thus far have not provided the anticipated relief’",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}