{
  "id": 19725180,
  "title": "Major outage hits Microsoft Outlook",
  "url": "https://urgent.news/2026/11/12/major-outage-hits-microsoft-outlook",
  "topic": "world",
  "section": "World",
  "published": "2026-11-12T23:12:17.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/world/world/2026/11/1576494/major-outage-hits-microsoft-outlook"
  },
  "original_language": "en",
  "account": "Microsoft Outlook experienced a significant outage affecting multiple regions on Thursday, leaving tens of thousands of users unable to access their email. Microsoft stated it was working urgently to mitigate the disruption. The issue is believed to stem from high demand on its infrastructure. Although Microsoft initially focused on reports from the Americas, it later confirmed the impact could extend globally to its 365 service. Users began reporting problems shortly after 1pm Eastern Time (1800 GMT). As of 4.30pm Eastern Time (2130 GMT), about 50,000 were still experiencing issues. Microsoft has paused all deployments, redirected traffic away from the affected system, and is restarting servers to restore service. Other Microsoft applications, including Teams and the AI assistant Copilot, also reported user complaints.",
  "summary": "WASHINGTON: Microsoft Outlook suffered a major outage across multiple regions on Thursday, with tens of thousands of users struggling to access their email as the company said it was working “aggressively” to reduce the impact.",
  "key_points": [
    "Microsoft Outlook outage affects multiple regions on Thursday",
    "Issue attributed to high demand on Microsoft's infrastructure",
    "Approximately 50,000 users still experiencing problems by 4:30pm ET"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}