{
  "id": 19724048,
  "title": "Microsoft says it’s working to fix Outlook, Copilot outage",
  "url": "https://urgent.news/2026/11/12/microsoft-says-its-working-to-fix-outlook-copilot-outage",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-12T22:50:04.000Z",
  "source": {
    "name": "The Business Times - Companies & Markets",
    "slug": "the-business-times-companies-markets",
    "url": "https://www.businesstimes.com.sg/companies-markets/telcos-media-tech/microsoft-says-its-working-fix-outlook-copilot-outage"
  },
  "original_language": "en",
  "account": "Microsoft is actively working to resolve a series of outages affecting its suite of workplace software, including Outlook email, Teams video conferencing, and Copilot AI chatbot. The company confirmed on X that users in any region could potentially be impacted. Users on its Exchange Online platform, which supports the Outlook service, as well as those using Teams and Copilot, may experience difficulties connecting to these services. Microsoft provided updates via its status page and a separate X post, indicating that users across any region could be affected.\n\nThe tech giant shared details of its troubleshooting efforts, stating that it had identified a solution allowing a portion of the affected systems to return to service by around 4 pm Eastern Time (5 am Singapore Time). Microsoft is now developing an automated process to roll out the fix more broadly and restart unresponsive servers, expressing gratitude for customers' patience. As of 1 pm Eastern Time, Downdetector had logged over 100,000 reports of user issues with Microsoft services, though these reports have since decreased for some products, including Outlook and Copilot. One notable consequence of the outage was Workhorse Group, a truck and bus manufacturer, postponing its earnings release from Thursday to Monday due to the disruption.",
  "summary": "Users ‘in any region’ could be effected, says the firm in a post on X.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Mashable",
        "title": "Microsoft outage: Microsoft 365, Teams, Outlook, Copilot all impacted",
        "url": "https://urgent.news/2026/11/12/microsoft-outage-microsoft-365-teams-outlook-copilot-all-impacted",
        "published": "2026-11-12T19:14:07.000Z"
      },
      {
        "outlet": "ProPakistani",
        "title": "Microsoft 365 Outage Hits Outlook, Teams and Copilot Worldwide",
        "url": "https://urgent.news/2026/11/12/microsoft-365-outage-hits-outlook-teams-and-copilot-worldwide",
        "published": "2026-11-12T19:18:18.000Z"
      },
      {
        "outlet": "Euronews",
        "title": "Microsoft outage hits Outlook, Teams and Copilot, disrupting thousands",
        "url": "https://urgent.news/2026/11/12/microsoft-outage-hits-outlook-teams-and-copilot-disrupting-thousands",
        "published": "2026-11-12T19:38:47.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}