{
  "id": 19711729,
  "title": "Microsoft 365 outage credits: 7 things businesses should know about SLA claims",
  "url": "https://urgent.news/2026/11/12/microsoft-365-outage-credits-7-things-businesses-should-know-about",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-12T21:11:32.000Z",
  "source": {
    "name": "Quartz",
    "slug": "quartz",
    "url": "https://qz.com/microsoft-365-outage-service-credits"
  },
  "original_language": "en",
  "account": null,
  "summary": "Microsoft 365 outage service credits exist, but businesses buying through a Cloud Solution Provider claim them via that provider, for the affected service only, prorated by outage length",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}