{
  "id": 19711727,
  "title": "What is Exchange Online? The Microsoft service behind Outlook outages",
  "url": "https://urgent.news/2026/11/12/what-is-exchange-online-the-microsoft-service-behind-outlook-outages",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-12T21:13:05.000Z",
  "source": {
    "name": "Quartz",
    "slug": "quartz",
    "url": "https://qz.com/exchange-online-explained-outlook-outages"
  },
  "original_language": "en",
  "account": null,
  "summary": "What is Exchange Online? A guide to the Microsoft 365 email service behind Outlook, from mail flow and security to why its outages reach so many users",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 7,
    "also_reported_by": [
      {
        "outlet": "Channel News Asia",
        "title": "Microsoft 365, Outlook down for thousands of US users, Downdetector shows",
        "url": "https://urgent.news/2026/11/12/microsoft-365-outlook-down-for-thousands-of-us-users-downdetector",
        "published": "2026-11-12T18:32:48.000Z"
      },
      {
        "outlet": "The National UAE",
        "title": "Outlook email outage affects users around the world",
        "url": "https://urgent.news/2026/11/12/outlook-email-outage-affects-users-around-the-world",
        "published": "2026-11-12T18:34:11.000Z"
      },
      {
        "outlet": "Gulf News",
        "title": "Microsoft 365, Outlook hit by major outage; global impact possible",
        "url": "https://urgent.news/2026/11/12/microsoft-365-outlook-hit-by-major-outage-global-impact-possible",
        "published": "2026-11-12T19:03:22.000Z"
      },
      {
        "outlet": "CityNews",
        "title": "Widespread outage hits Outlook, other Microsoft apps",
        "url": "https://urgent.news/2026/11/12/widespread-outage-hits-outlook-other-microsoft-apps",
        "published": "2026-11-12T19:21:01.000Z"
      },
      {
        "outlet": "The Guardian",
        "title": "Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers",
        "url": "https://urgent.news/2026/11/12/global-microsoft-outage-affecting-outlook-and-teams-users-with",
        "published": "2026-11-12T21:00:07.000Z"
      },
      {
        "outlet": "ABC News (US)",
        "title": "Outlook outage: Microsoft reports 'issues' with Teams and email",
        "url": "https://urgent.news/2026/11/12/outlook-outage-microsoft-reports-issues-with-teams-and-email",
        "published": "2026-11-12T21:00:57.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}