{
  "id": 19696950,
  "title": "United to block customers from using AI agents, citing cyber threats",
  "url": "https://urgent.news/2026/11/12/united-to-block-customers-from-using-ai-agents-citing-cyber-threats",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-12T19:20:00.000Z",
  "source": {
    "name": "The Record",
    "slug": "the-record",
    "url": "https://therecord.media/united-airlines-to-block-customers-using-ai-agents"
  },
  "original_language": "en",
  "account": null,
  "summary": "“Sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases\" and more, United Airlines said.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "TechCrunch",
        "title": "United Airlines blocks AI agents from booking flights, citing cybersecurity risks",
        "url": "https://urgent.news/2026/11/12/united-airlines-blocks-ai-agents-from-booking-flights-citing",
        "published": "2026-11-12T17:17:58.000Z"
      },
      {
        "outlet": "CNBC",
        "title": "United Airlines won’t let AI agents book your flight. Expert says you shouldn't let a bot do that for you, anyway",
        "url": "https://urgent.news/2026/11/12/united-airlines-wont-let-ai-agents-book-your-flight-expert-says-you",
        "published": "2026-11-12T20:24:59.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}