{
  "id": 19695919,
  "title": "Breaking: Microsoft platforms suffering widespread outages, including Outlook",
  "url": "https://urgent.news/2026/11/12/breaking-microsoft-platforms-suffering-widespread-outages-including",
  "topic": "world",
  "section": "World",
  "published": "2026-11-12T19:29:40.000Z",
  "source": {
    "name": "ABC News AU",
    "slug": "abc-news-au",
    "url": "https://www.abc.net.au/news/2026-11-13/microsoft-outlook-outage/107380958"
  },
  "original_language": "en",
  "account": "A widespread outage has engulfed Microsoft platforms, including Outlook, leaving countless users unable to access their email accounts and other services. As of the early hours of the morning, over 120,000 users reported difficulties on the independent tracking site Downdetector, with many unable to send or receive emails or experiencing significant delays. The company's Service Health Status page confirmed that users might be unable to connect to multiple 365 services, such as Exchange Online, Microsoft Teams, SharePoint Online, Copilot 365, and Defender XDR. Microsoft has identified that the surge in demand is not due to an overall increase in traffic but rather a significant number of servers being unexpectedly unavailable, causing an imbalance in the remaining infrastructure. The tech giant is actively investigating the cause of the server issues and working to return them to service safely. All deployments have been paused as Microsoft redirects traffic away from the affected infrastructure and restarts servers to restore normal operations. Additionally, OpenAI and Anthropic have each reported issues with Microsoft connectors, with OpenAI stating that new connections may be broken and tools may not function as expected, while Anthropic identified an issue with an upstream provider affecting its Microsoft 365 connector.",
  "summary": "A widespread outage has hit Microsoft platforms including Outlook, with many users encountering trouble using their email accounts and other errors across the tech giant's suite of apps.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 5,
    "also_reported_by": [
      {
        "outlet": "Daily Times",
        "title": "Outlook outage disrupts Microsoft 365 services for thousands",
        "url": "https://urgent.news/2026/11/12/outlook-outage-disrupts-microsoft-365-services-for-thousands",
        "published": "2026-11-12T18:45:39.000Z"
      },
      {
        "outlet": "Global News",
        "title": "A Microsoft 365 outage is hitting users in regions around the world",
        "url": "https://urgent.news/2026/11/12/a-microsoft-365-outage-is-hitting-users-in-regions-around-the-world",
        "published": "2026-11-12T19:08:38.000Z"
      },
      {
        "outlet": "Winnipeg Free Press",
        "title": "Is Outlook down? Widespread outage hits Microsoft apps",
        "url": "https://urgent.news/2026/11/12/is-outlook-down-widespread-outage-hits-microsoft-apps",
        "published": "2026-11-12T19:12:21.000Z"
      },
      {
        "outlet": "Toronto Sun",
        "title": "Microsoft 365 hit by massive outage across the Americas",
        "url": "https://urgent.news/2026/11/12/microsoft-365-hit-by-massive-outage-across-the-americas",
        "published": "2026-11-12T20:05:27.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}