{
  "id": 19692472,
  "title": "Is Outlook down? Widespread outage hits Microsoft apps",
  "url": "https://urgent.news/2026/11/12/is-outlook-down-widespread-outage-hits-microsoft-apps",
  "topic": "world",
  "section": "World",
  "published": "2026-11-12T19:12:21.000Z",
  "source": {
    "name": "Winnipeg Free Press",
    "slug": "winnipeg-free-press",
    "url": "https://www.winnipegfreepress.com/arts-and-life/life/sci-tech/2026/11/12/is-outlook-down-widespread-outage-hits-microsoft-apps"
  },
  "original_language": "en",
  "account": "A widespread outage hit Microsoft platforms, including Outlook, on Thursday, causing trouble for many users accessing their email accounts and other services. Nearly 130,000 users reported problems on the outage tracker Downdetector just after 1 p.m. ET. In addition to Outlook, Microsoft's workplace messaging app Teams, AI assistant Copilot, and Microsoft 365 services experienced issues. Microsoft acknowledged receiving reports of users experiencing difficulties accessing Exchange Online mailboxes through multiple connection methods in the Americas. The company attributed the problems to an elevated load on its infrastructure, which it said was likely contributing to connectivity errors. Microsoft began redistributing traffic to balance the load and is actively working to reduce the impact.",
  "summary": null,
  "key_points": [
    "Widespread outage affects Outlook and other Microsoft services on Thursday",
    "Nearly 130,000 users report issues on Downdetector",
    "Microsoft attributes problems to elevated infrastructure load"
  ],
  "editors_take": null,
  "illustration": "https://urgent.news/ill/19692472.png",
  "coverage": {
    "outlets": 5,
    "also_reported_by": [
      {
        "outlet": "Daily Times",
        "title": "Outlook outage disrupts Microsoft 365 services for thousands",
        "url": "https://urgent.news/2026/11/12/outlook-outage-disrupts-microsoft-365-services-for-thousands",
        "published": "2026-11-12T18:45:39.000Z"
      },
      {
        "outlet": "Global News",
        "title": "A Microsoft 365 outage is hitting users in regions around the world",
        "url": "https://urgent.news/2026/11/12/a-microsoft-365-outage-is-hitting-users-in-regions-around-the-world",
        "published": "2026-11-12T19:08:38.000Z"
      },
      {
        "outlet": "ABC News AU",
        "title": "Breaking: Microsoft platforms suffering widespread outages, including Outlook",
        "url": "https://urgent.news/2026/11/12/breaking-microsoft-platforms-suffering-widespread-outages-including",
        "published": "2026-11-12T19:29:40.000Z"
      },
      {
        "outlet": "Toronto Sun",
        "title": "Microsoft 365 hit by massive outage across the Americas",
        "url": "https://urgent.news/2026/11/12/microsoft-365-hit-by-massive-outage-across-the-americas",
        "published": "2026-11-12T20:05:27.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}