{
  "id": 19633649,
  "title": "‘No refund’ policies can’t override consumer rights, Lagos warns businesses",
  "url": "https://urgent.news/2026/11/12/no-refund-policies-cant-override-consumer-rights-lagos-warns",
  "topic": "world",
  "section": "World",
  "published": "2026-11-12T10:10:51.000Z",
  "source": {
    "name": "Punch Nigeria",
    "slug": "punch-nigeria",
    "url": "https://punchng.com/no-refund-policies-cant-override-consumer-rights-lagos-warns-businesses/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Lagos State Government has cautioned businesses against using \"No Refund, No Return and No Cancellation\" policies to deny customers remedies guaranteed under consumer protection laws. The Lagos State Consumer Protection Agency (LASCOPA) issued this warning during a mediation session, stressing that company policies and contractual terms must comply with the Lagos State Consumer Protection Law 2025 and the Federal Competition and Consumer Protection Act 2018. LASCOPA has been receiving complaints from consumers denied refunds, replacements, or other remedies by retailers and service providers on the grounds of internal company policies, and urged businesses to review their policies to ensure compliance with the law.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}