{
  "id": 19571584,
  "title": "Zoho Simplifies Multichannel Marketing with AI Agent Capabilities",
  "url": "https://urgent.news/2026/11/11/zoho-simplifies-multichannel-marketing-with-ai-agent-capabilities",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-11T23:29:00.000Z",
  "source": {
    "name": "This Day",
    "slug": "this-day",
    "url": "https://www.thisdaylive.com/2026/11/12/zoho-simplifies-multichannel-marketing-with-ai-agent-capabilities/"
  },
  "original_language": "en",
  "account": "Zoho has unveiled a significant upgrade to its Zoho Campaigns platform, a tool for multichannel marketing. This new version features a revamped campaign management interface, a more efficient email editor, and direct WhatsApp marketing integration. Additionally, it now supports AI-driven workflow capabilities. These upgrades aim to streamline the campaign management process, enhance marketing efficiency, and deliver more uniform customer experiences across various communication channels.\n\nKehinde Ogundare, Country Head for Zoho Nigeria, emphasized the importance of such solutions for modern marketing teams. \"Marketing teams need tools that simplify customer connection, campaign management, and understanding what works across different channels,\" Ogundare stated. The latest enhancements to Zoho Campaigns consolidate these features, aiding businesses in simplifying their marketing operations while retaining control over customer engagement.\n\nThe new version of Zoho Campaigns introduces a more cohesive, unified approach to multichannel marketing. It enables businesses to handle emails, SMS, and WhatsApp communications within a single, interconnected campaign framework. Notably, native WhatsApp marketing functionality allows businesses to generate bulk campaigns using pre-approved templates, dispatch trigger-based messages, and integrate WhatsApp communications into automated workflows. This update underscores Zoho's commitment to incorporating AI technologies to support business operations and decision-making processes.",
  "summary": "Zoho hasannounced a major update to Zoho Campaigns, its multichannel marketing platform, introducing a redesigned campaign experience, an enhanced email editor, native WhatsApp marketing and support for Artificial Intelligence (AI)",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}