{
  "id": 19557204,
  "title": "Safaricom responds after customer claims 1.2GB vanished after watching two Facebook Reels",
  "url": "https://urgent.news/2026/11/11/safaricom-responds-after-customer-claims-1-2gb-vanished-after",
  "topic": "world",
  "section": "World",
  "published": "2026-11-11T21:39:21.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-responds-after-customer-claims-1-2gb-vanished-after-watching-two-facebook-reels"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom PLC has advised customers to use its Safaricom/One app to monitor their data bundle usage after a customer complained that 1.2GB of internet data had run out after watching just two Facebook Reels. Responding to a concerned Facebook user, Harry Johnson, the telecommunications company asked him to share his details privately so that it […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}