{
  "id": 19549566,
  "title": "Safaricom responds after customer threatens to switch to Airtel over internet failures",
  "url": "https://urgent.news/2026/11/11/safaricom-responds-after-customer-threatens-to-switch-to-airtel-over",
  "topic": "world",
  "section": "World",
  "published": "2026-11-11T20:28:15.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-responds-after-customer-threatens-to-switch-to-airtel-over-internet-failures"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom PLC has responded to a customer who complained about repeated internet failures on two 5G routers he had purchased from the telecommunications company, advising him to return the devices to one of its shops for inspection and possible replacement. The response followed a complaint by an X user, Nelson Mugai, who tagged Safaricom Care […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}