{
  "id": 19531539,
  "title": "Marvel Rivals' creative director addresses hate speech controversy and promises 'we've ramped up our disciplinary measures'",
  "url": "https://urgent.news/2026/11/11/marvel-rivals-creative-director-addresses-hate-speech-controversy-and",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-11T17:34:01.000Z",
  "source": {
    "name": "PC Gamer",
    "slug": "pc-gamer",
    "url": "https://www.pcgamer.com/games/third-person-shooter/marvel-rivals-creative-director-addresses-hate-speech-controversy-and-promises-weve-ramped-up-our-disciplinary-measures/"
  },
  "original_language": "en",
  "account": "In September, Marvel Rivals experienced a significant controversy when an error during an update removed the \"Hate Speech\" option from its reporting system. This oversight led to a surge in slurs and hate speech within the game, causing dissatisfaction among players who felt the studio was not doing enough to protect them. NetEase acknowledged the issue and swiftly corrected it, promising harsher penalties for toxic behavior a few weeks later.\n\nGuangyun Chen, Marvel Rivals' creative director, addressed the incident in a recent dev diary, explaining what went wrong and what the team is doing to address the problem. Chen explained that the error occurred while optimizing the report system UI, causing the \"Hate Speech\" option to be replaced by \"Crime.\" The team immediately fixed the issue, but Chen emphasized that fixing a UI option was not enough to combat hate speech in the game.\n\nTo improve the situation, NetEase completely overhauled its penalty system for abusive language. Starting September 24, severe offenders will face a 365-day chat ban. Chen stated that the most severe offenders will be met with this severe consequence, which has been welcomed by players. However, Chen also emphasized that maintaining a healthy game environment relies heavily on players themselves. He urged everyone to report any toxic behavior immediately, as his operations team verifies every report to ensure the appropriate penalties are applied.",
  "summary": "A September incident that saw hate speech removed from the game's reporting system \"sparked massive controversy in the community.\"",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}